Broadcasting Happiness

The Science of Igniting and Sustaining Positive Change
by Michelle Gielan | BenBella Books © 2015 · 224 pages

In this book, Michelle Gielan takes her background in broadcast journalism (as a CBS News anchor) and combines it with her background in positive psychology to show us how we are ALL broadcasters. Big Ideas we explore include the 3 key factors that account for 75% of success (!), power leads and how to use them, rational optimism vs. irrational optimism, fact-checking your story to find fueling facts that catalyze rather than paralyze and how/when to H.A.L.T.!


You are a broadcaster, which comes with a great deal of power and responsibility.
Michelle Gielan

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“Throughout this book, you’ll see what I saw over the course of the five years that followed my leaving CBS. You’ll see how people can change the trajectory of their families, companies, and communities when they change the stories they communicate. How a single leader at a massive national insurance company changed the way his team thought about its work and tripled revenues. How a news series focused on fostering happiness during the recession, which didn’t mention a single negative story, got the highest viewer response of the year. How a pair of estranged brothers, each facing the threat of losing his home, reunited to live together. How managers at a certain company trained their brains to experience 23 percent fewer negative effects of high stress. How a high school district raised its graduation rate from 44 to 89 percent in a few short years—and how it’s not done improving yet. How a two-minute habit can change someone from being a lifelong pessimist into an optimist. How shifting their mindset about getting older can scientifically alter the aging process for a group of seventy-five-year-old men. How a forward-thinking media mogul is using positive research to transform news coverage. And how you can use all of the incredible research from positive psychology and the phenomenal stories in this book to better your life.

I didn’t stop being a broadcaster when I left CBS. I learned that we are all broadcasters, and by changing the stories we transmit, we can create positive change.

We do it by broadcasting happiness.”

~ Michelle Gielan from Broadcasting Happiness

Michelle Gielan is a former CBS News anchor who left to get a Master of Applied Positive Psychology degree from the University of Pennsylvania under Martin Seligman.

She’s now married to another leading positive psychologist, Shawn Achor. The two of them created the Institute for Applied Positive Research and work with Fortune 500 companies and schools to increase employee engagement, productivity, and happiness at work.

In this book, she takes her background in broadcast journalism and combines it with her background in positive psychology to show us how we are ALL broadcasters. (Get a copy of the book here.)

It’s packed with great stories and Big Ideas. I’m excited to share a few of my favorites we can apply today so let’s jump straight in! :)

P.S. Check out Michelle’s Journalist Manifesto on Transformative Journalism for some inspiration on we can change the landscape of media on a cultural level!

P.P.S. Check out this cool Infographic by happify that beautifully captures the book’s wisdom!

The 3 greatest predictors of success

“After working with more than one-third of the Fortune 100, we have isolated the three greatest predictors of success at work: work optimism, positive engagement, and support provision. We have since developed a thirty-item metric called the Success Scale, which measures how your brain processes your work and to what degree you are a positive broadcaster. …

Taken together the results of these measures are amazingly accurate predictors of success at work, and knowing these can give you a strong indication of how someone will perform. As a matter of fact, our research has shown that together these measures from the Success Scale account for as much as 75 percent of job successes. (So, considering that employees are often hired based on grades and technical skills, perhaps it’s time to rethink that formula.)”

The Three Greatest Predictors of Success:

Work Optimism + Positive Engagement + Support Provision.

The book is organized around these three Ideas.

Let’s take a quick look at each of them.

Work Optimism. Are you focused on the positive, energizing aspects of your work or the negative, paralyzing aspects? Michelle tells us it’s all about realistic optimism: “when we are able to take a realistic assessment of the present moment while maintaining a belief that our behavior matters in the face of challenges, we achieve better results at whatever we are doing.”

Do that and you’re a “Visionary Work Optimist” who believes “Good things happen.”

Positive Engagement. The “Engagement Masters” are able to create empowering stories about stress. Rather than getting overwhelmed by stress, they choose to see stress as a challenge rather than a threat—helping to sustain energy over the long run and avoid burnout.

Core belief: “In the face of challenges, I can succeed.”

Support Provision. This is all about how much support you GIVE at work. Research shows that how much support you *give* rather than receive, is the best predictor of your work awesomeness. We want to be “Work Altruists” and cultivate our social support networks by stepping up and lending a hand.

Core belief: “I invest in the success of others.”

Work Optimism + Positive Engagement + Support Provision.

Let’s explore some practical Ideas on how we can bring those qualities to life!

Positivity is the world’s most underutilized, naturally occurring resource available to fuel success and forward progress.
Michelle Gielan

Power leads

A power lead is a positive, optimistic, and inspiring beginning to a conversation or other communication that sets the tone for the ensuing social script. The power lead is one of the most crucial steps to motivate a team, connect more deeply with colleagues, or set the stage for higher levels of creativity because it helps our brains focus on growth-producing areas. Since humans are socialized to mimic one another, the people you are connecting with often reciprocate the positive nature of a power lead as you continue to connect. Over the course of this chapter, I’m going to show you multiple examples of power leads and how to use them for maximum gain.”

That’s from the first chapter all about “Power Leads.”

As Michelle tells us, in broadcasting, the first story aired is called the “lead.”

Here’s the short story: In any interaction, what we are first exposed to influences our behavior. Psychologists call this “priming.”

Research shows that how we start a conversation predicts how it is likely to turn out. If a conversation starts negatively, it tends to continue negatively. Start it positively, and you’ve primed it for awesome.

So… We want to deliberately practice using power leads.

Here are some examples:

Meetings: Start a meeting with 5 minutes of gratitude or positive stories about progress you and your team have made.

Parents: When you first see your kids after school (or a sports activity/etc.), start by asking them what the best part of their day was.

Email: Start your email with a simple, “Hi NAME! Hope you’re doing great!” then get into whatever you need to discuss.

Power leads. They’re SUPER simple. And equally effective.

P.S. Michelle tells us: Four-year-olds who were asked to think of a positive memory versus a negative one were 66 percent more efficient at figuring out games involving shapes. The benefits of priming with positivity show up even during the earliest stages of our development!”

P.P.S. Keep this in mind: If you start your day with negative news, the rest of your day tends to follow. <— Research shows this so quit starting your day with negative news!

Change your story, change your power.
Michelle Gielan
Every word we say during our day counts, but especially at the beginning of each new interaction.
Michelle Gielan

Twitter + heart attacks + Leading (positive) questions

“And as you’ve seen throughout this book, our communication patterns are predictive of a range of business, educational, and health outcomes. In a recent study conducted by my brilliant friends at the University of Pennsylvania, they have been able to predict levels of heart disease in a community based upon the tweets coming from people living there. By assessing language patterns that reflected strained relationships and negative emotions (especially anger) coming from local Twitter users, the team was able to predict levels of heart disease better than an existing ten-point model that used information such as demographics and health risk factors, including diabetes, hypertension, and obesity. Language expression on Twitter might be a better predictive medical tool than questionnaires given to people at the doctor’s office!

Let’s get really practical. Here are several examples of shifting-the-focus questions that you can use to greatly improve your broadcast and its ripple effects at home and at work.”

First, that’s crazy re: Twitter posts being a better predictor of heart attacks than medical questionnaires!

(Whole ‘nother convo but staying off Twitter completely is probably a wise choice for our overall health and well-being. Hah!)

So, what we say to ourselves and to others matters. We want to create a positive lead AND, we want to create positive leading questions.

Here are a few Michelle shares that are worth thinking about now:

When are you at your best?

_______________________________________________________________

What are your greatest strengths?

_______________________________________________________________

What was the best part of your day?

_______________________________________________________________

In order to achieve success, we need to move our brain past its natural focus on what we need to improve to *what is already working.* We accelerate toward growth when we have perceived progress, not when we feel we still have a long way to go.
Michelle Gielan

Rational optimism + Fact-checking to catalyze mojo

“Fact-checking to maintain an optimistic mindset in the face of big goals and challenging events or people is what separates the truly successful from the rest of the pack. …

Optimism is the belief that good things will happen. Optimistic thinkers believe that negative events are temporary and local (only affecting one domain of life, such as work or a relationship), and, most importantly, they believe that their behavior matters in the face of a challenge. Pessimists believe that negative events are permanent and pervasive and that behavior does not matter in creating a positive outcome. What I always advocate is striving for rational optimism, which is taking a realistic assessment of the present moment while maintaining a positive outlook and the belief that if we take positive action, we can triumph over challenging circumstances.”

That’s from a chapter on the importance of “Fact-Checking” any potential negative thoughts in the midst of challenging times. More on that in a moment. First, let’s explore rational optimism a little more.

So, we can be irrationally optimistic and simply ignore anything negative in our reality. That’s, obviously, NOT a good idea.

What we want to do is create RATIONAL optimism.

Check out our Notes on Martin Seligman’s Learned Optimism in which we explore the science of optimism in more detail.

For now, know this: We want to embrace reality (with all its challenges, etc.) while maintaining a positive outlook on the future and the belief that, if we take constructive action, we can create that better future.

So, how we do we cultivate that rational optimism?

This is where fact-checking comes in. Any good broadcaster/journalist needs to fact-check their story before going live with it. As Positive Broadcasters, we need to do the same.

Fact-checking is basically a fun tweak on cognitive behavior therapy we chat about in our Notes on books like Sonja Lyubomirsky’s How of Happiness and Albert Ellis’s Guide to Rational Living. (And kinda like Byron Katie’s Work in Loving What Is.)

We don’t ignore any negative thoughts or challenges, but we DO hold them up to some fact-checking. Michelle walks us through a process that includes isolating our stressful thought, listing the facts we know, then listing what she calls “fueling facts” that illuminate a new story.

I love the idea of fueling facts—basically, reinterpretations that provide FUEL to our fire of awesome rather than diminishing our power.

Here’s a personal example. When I decided to pivot our business from the big uber-Academy with hundreds of professors and multiple complex objectives to a simpler model with me as the primary teacher focused on ONE Thing, the “facts” of the situation weren’t all great. I’d raised $2 million from dear friends and family who were counting on me; we were taking our revenue from $1 million to $0 while letting down a ton of partners + our team, etc. Etc. Etc. Etc.

(Even typing that I feel stressed. :0)

All of those facts were true and needed to be taken head on. And… The FUELING facts needed to be present as well. The fact that ALL great businesses go through challenging pivots and that failure is inherently part of the learning process. The fact that it often takes great stress to catalyze great performance (no pressure no diamonds!) and that I had the choice to alchemize the experience however I wanted.

By adding the fueling facts to the story (while not ignoring reality), I created a rational optimism and a sense of anti-fragility—in which the challenges LITERALLY fueled my growth and made me (and the biz) stronger much like how Nassim Taleb tells us that wind extinguishes a candle and fuels a fire.

How about you?

What’s challenging you these days?

Identify the stressful thought. Look at the facts. See the fueling facts.

Here’s to rational optimism and anti-fragile trust in ourselves to get a little stronger as we create a better future for ourselves while meeting challenges head on!

P.S. As I typed out that goodness on rational optimism it made me think of Gabrielle Oettingen’s work on effective visualization (see Notes on Rethinking Positive Thinking).

Irrational visualization is when we ONLY focus on our positive fantasy for the future—ignoring any potential challenges/obstacles.

<— That, of course, is NOT A GOOD IDEA. (Again, research is unequivocal.)

RATIONAL visualization, on the other hand, starts with our positive fantasy about a better future but doesn’t end there. After soaking up all the good vibes of our Wish being fulfilled and the benefits we’ll experience from that Outcome, we rub our fantasies up against reality. We imagine the Obstacles that might get in the way of attaining that vision and then we see the Plan that’ll help us navigate the process.

WOOP. That’s the secret sauce of rational visualization. It works. <— Let’s do that.

To ignore the negative is irrational. To face it head-on—and help others do the same—with an activated and rationally optimistic mindset creates growth and progress. Positive broadcasters see all parts of their reality but choose to strategically focus on the parts that fuel positive growth.
Michelle Gielan
John Lennon is credited with saying, ‘Everything will be okay in the end. If it’s not okay, it’s not the end.’
Michelle Gielan

H.A.L.T. + The value of strategic retreats

“There is an acronym from addiction recovery programs that can help you take an inventory of your defenses: HALT—which stands for hungry, angry, lonely, or tired. It is a self-care tool to help you check in on your emotional and physical state. You can use it to assess if you’re in the right place to engage with a negative person. If you are H, A, L, or T and you do engage, it is much easier for the conversation to spiral downward. Sometimes it is best to hold off or retreat in these moments.”

H.A.L.T!

That’s from a chapter on “Strategic Retreats” in which we see the wisdom in taking a step back from conflict/a negative person when the situation demands it.

Scenarios in which we’d be wise to step back strategically?

When we are either HUNGRY or ANGRY or LONELY or TIRED.

H.A.L.T.

Another personal example: If you plotted every single argument Alexandra and I have ever had over the last 9+ years, you will clearly see that one or both of us was rockin’ the HALT.

The really impressive fireworks occur when we’re *both* HALTy. (Hah!)

My hunch is you’ll see the same pattern in your relationship(s) if you stepped back and took a look. So, let’s explore for a moment…

When do you tend to stay in conversations that spiral down into Ickyville? When you’re hungry? Angry? Lonely? Tired? (My top 2 are definitely hungry + tired. You? :)

Remember to HALT the next time you’re on a downward spiral. To the fundies!! :)

In short, cultivate happiness and you’re cultivating success at the same time. Positive broadcasters do that for themselves and others.
Michelle Gielan

Let’s broadcast some happiness!

“There is love and beauty all around. What will make the difference is whether we constantly make the choice to see them. And, more importantly, make the choice to broadcast happiness.

As stated in chapter one, we don’t have to wait for the entirety of mainstream media to make the great shift. We can use the same strategies media professionals do to cover the news of our lives, and we can start right now with our families, organizations, companies, schools, and places of worship. We can do it in our news feeds on social media. And we can do it around the dinner table as we discuss everything from the challenges facing our society to the challenges our kids encounter on the playground. We do it by applying the principles you learned in this book.

Let’s together make the choice to see happiness.

Let’s together make the choice to broadcast it.”

Love and beauty are all around us.

We must make the choice to see it.

And then broadcast it. Day in and day out.

You are a broadcaster. You are an agent of change. You are the spark that gives other people the chance to rise ... and truly broadcast happiness.
Michelle Gielan

About the author

Authors

Michelle Gielan

National CBS News anchor turned positive psychology researcher.